The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-focused mindset. As an IT Support Analyst, you'll play a crucial role in ensuring the smooth operation of our IT systems.

Key Responsibilities:

User Support:

Provide technical support to end-users, troubleshooting hardware and software issues.
Collaborate with internal teams to resolve IT-related problems.
System Maintenance:

Assist in the maintenance and upgrading of hardware and software systems.
Perform routine system checks and updates.
Documentation:

Maintain accurate records of support requests and resolutions.
Create and update documentation for IT processes and procedures.
Security Compliance:

Assist in implementing and maintaining IT security measures.
Educate end-users on security best practices.
Qualifications:

Diploma or degree in IT, Computer Science, or related field.
2+ years of experience in IT support.
Strong knowledge of hardware, software, and networking.
Excellent communication and customer service skills.
Benefits:

Competitive salary.
Health and dental benefits.
Opportunities for professional development.
Collaborative and supportive work environment.